Faq

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

If I have an item already made and in stock I endeavour to dispatch with 1 to 2 working days.

Customised and personalised items will take me longer to make. I will advise each customer at the time of ordering on my lead-times, if you would like more information please contact me and we can discuss options and time frames.

I gladly accept refunds Contact me within: 14 days of delivery Send items back within: 21 days of delivery The following items can not be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Earrings (for health/hygiene reasons)

• Items on sale

Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Exchanges

I can not dispatch the exchange item until I physically receive the original item back.

Questions about your order?

Please contact me on deeyoung@naturebyday.com if you have any problems, questions or concerns with your order.

Return Address: 5 Tipton Lane, Leintwardine, Craven Arms, Herefordshire, SY7 0LN

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Care Instructions:

All my jewellery is made from Fine Silver and Sterling Silver which by its very nature tarnishes over time.

Silver jewellery stays bright and shiny if worn but can oxidise and tarnish when left so I recommend storing your jewellery in the box I send it in which has a special anti tarnish foam which should help delay the tarnishing process.

If your jewellery does tarnish you can invest in a silver polishing cloth to keep it shining.

I provide a silver polishing cloth free of charge for all orders over £75.00.

Be careful with skincare products and perfume as this can cause tarnishing.

What is a Hallmark? ​ All silver jewellery weighing over 7.78g in the UK is legally required to carry a hallmark. This comprises (as a minimum) three marks: ​

• The Sponsor's Mark (unique to the maker)

• The Standard Mark (denoting which precious metal has been used)

• The Assay Office Mark

All my work over 7.78g is Hallmarked by the Birmingham Assay Office.

What is the Dealer's Notice? ​ The Dealer's Notice is a document that must be displayed by anyone selling precious metal jewellery. It explains the requirements of hallmarking to ensure the customer is protected. DEALERS NOTICE